Dissecting Caller Ringback tones
Heard about the latest "Caller Ringback tones" from Maxis Hotlink?
Introduced sometime mid this year, it's a service which replaces the standard connecting "toot toot" tone callers hear on the phone with customised music/sound effects while waiting for the other Hotlink customer to be connected.
No doubt that this would open up another avenue for personalisation (and perhaps, trickle more moo-lah into fat telco pockets), it isn't necessarily what it's jazzed up to be - certainly not from the caller's perspective.
A snipped of the radio advertisement underlines a fundamental flaw of the concept:
Looking at the bigger picture, it is actually pretty cruicial that caller ringback tones be standardised internationally.
Working with Americans and Asians alike, I often hear them complaining about how ringback tones are confusing. Asians who are generally familiar with "toot...(delay)... toot" signifying "unreachable/engaged" get confused in the States where it means "connecting".
Obviously, people will make mistakes, learn and over time, adapt to caller ringback tones. However, this shouldn't stop us from questioning the intrinsic value the technology brings to us.
Is it worth the effort?
Introduced sometime mid this year, it's a service which replaces the standard connecting "toot toot" tone callers hear on the phone with customised music/sound effects while waiting for the other Hotlink customer to be connected.
No doubt that this would open up another avenue for personalisation (and perhaps, trickle more moo-lah into fat telco pockets), it isn't necessarily what it's jazzed up to be - certainly not from the caller's perspective.
A snipped of the radio advertisement underlines a fundamental flaw of the concept:
Over many years, we have all become accustomed to hearing the conventional ringback "toot toot" tone when making a call. Replacing this with something else will add confusion since it goes against our expectations. Thus, we have Girl 2 asking "is something wrong with my phone?". More worryingly, she could've even assumed that other person been transformed to a cow!Girl 1: Why do you keep calling and hanging up?
Girl 2: I keep calling and hearing this wierd "Mooo" sound. I think something's wrong with my phone.
Looking at the bigger picture, it is actually pretty cruicial that caller ringback tones be standardised internationally.
Working with Americans and Asians alike, I often hear them complaining about how ringback tones are confusing. Asians who are generally familiar with "toot...(delay)... toot" signifying "unreachable/engaged" get confused in the States where it means "connecting".
Obviously, people will make mistakes, learn and over time, adapt to caller ringback tones. However, this shouldn't stop us from questioning the intrinsic value the technology brings to us.
Is it worth the effort?
