Conflict Management and Negotiation
One thing we do in our Master's of Human-Computer Interaction program is to have our students participate in workshops about conflict management. Conflict is inevitable, but how you deal with it is not. This year, we also sent our students some web resources about negotiation strategies. These are, for the most part, very positive ways of looking at negotiation, rather than making it something purely adversarial. How to Negotiate Nicely Without Being a Pushover , Harvard Business Review Episode 425: An FBI Hostage Negotiator Buys A Car , Planet Money, NPR (audio only) What A Former FBI Hostage Negotiator Can Teach Us About The Fiscal Cliff , Planet Money, NPR (audio + transcript)