Putting aside the fact that patients believe themselves more educated and thus demand more things from the healthcare providers, irregardless the demands valid or founded or fundamentally rational to a healthcare professional, people in general are getting more and more vocal. And that I mean more prone to complain, and definitely not in the positive light.
If your loved ones is being abandoned in a corner while having difficulty in breathing, or being soaked in urine for hours without any attention, I would probably agree that a feedback is needed. But if your family is waiting to see a broken wrist after being seen by another doctor then referred in for further management, or came in for lower back pain which has been there for months, it makes little sense to complain about the lack of attention or the long waiting hours. Do not ask me to imagine what I would do if the patient were my family, because firstly I would not have let them waited for so long before seeking medical advice, and I definitely would not be so ridiculous and demand immediate attention knowing the doctors are probably off somewhere seeing other dying patients. Oh, and if compassion really equals to milo and biscuits and that would make you forget the long waiting hours, we would definitely be happy to serve it to you despite the presence of vending machines. But let us not imagine what you would demand from us next.
We always laughed amongst ourselves that those who can complain probably won't need to be seen fast, and the fact that you're screaming at the top of your lungs tell us enough to know you're not breatheless as claimed. I know this is over-generalising and that sometimes when your family is out of form you would lose your cool. But I also seek for your help in minding your tone and make demands that are at least rational. And I hope I do not need to further emphasize again, no matter what kind of grandeur delusions you may have, you do not pay us our salary.
And this brings me to the point on the complaints the public writes on newspapers and other medias. I am really not sure what constructive changes could be produced from the endless complaints, since we're already implementing whatever we can, and the manpower issue is another thing altogether that while we remain xenophobic, we do not want our children to do the dirty work. But never mind that now. From my point of view, the complaints if not anything, do the system more harm than good. People getting more anxious from the start, and any slight delay would result in "see I knew this would happen" or "so it is true" correlations, which in turn heightens the demands and demeaning words came naturally.
I knew from the start that this profession would not be easy, but with the already increasing workload due to the ageing population, the increased stress from the insults and violence we get on a daily basis is not helping the situation. While you bid for our empathy on your situation, I plead for your sympathy.