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Revolutionize IT Support with Jira Service Management
Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service. Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - …
A brief overview of Jira Service Management | Atlassian
Jira Service Management is designed to help you unlock high-velocity teams by 1) empowering every team to deliver great service fast, 2) bringing visibility to work, and 3) accelerating the flow of work between development, IT, and business teams.
Jira Service Desk | IT Service Desk & ITSM Software - Atlassian
Give customers and employees an intuitive, self-service portal that provides them with one place to get help fast. Easily spin up service desks that fit unique team needs. Leverage Jira Service Management’s knowledge base to respond to and resolve incoming requests faster.
What is Jira Service Management? - Atlassian Support
With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable widget.
Getting started with Jira Service Management
Learn about Jira Service Management's different user types and roles, get a brief introduction to how your customers raise requests, and learn what those requests look like for agents. When you're ready, pick a tutorial and learn how to make your service desk work better for your team and your customers.
December AI Roundup for Jira Service Management - Atlassian …
Dec 18, 2024 · AI issue triage in Jira Service Management allows agents to quickly clean up their queue by taking bulk action to intelligently assign issues to the correct request type. By using AI to streamline this part of the triaging process, support teams can significantly reduce the time spent on manual sorting, allowing them to focus on resolving high ...
Jira Service Management - Atlassian Community
Oct 1, 2024 · Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform was reintroduced on March 30, 2023, with …
Best Practices for Jira Service Management - Atlassian Community
Dec 20, 2023 · With Atlassian's Jira Service Management (JSM), you have a comprehensive solution for all the needs of your service teams, whether in IT Service Management (ITSM) or Enterprise Service Management (ESM). To unlock the full potential of JSM, applying efficient best practices is crucial.
Jira Service Management Help Desk - Atlassian
Escalate issues to squash bugs, resolve incidents, respond to changes, and deliver great service quickly. By bringing development and IT support teams together on one platform, it’s easy to collaborate across teams to rapidly address concerns.
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