The Avaya Agent for Desktop enables Contact Center communication for VDI desktops, eliminating the desk hard phone and giving its users advanced communications capabilities. It does this by bypassing the voice and media transportation in the virtual machine and utilizing the media card on the VDI brick at the user station.

The Avaya Agent for Desktop enables Contact Center communication for VDI desktops, eliminating the desk hard phone and giving its users advanced communications capabilities. It does this by bypassing the voice and media transportation in the virtual machine and utilizing the media card on the VDI brick at the user station.

Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether they're working in a headquarters location, in a …

Nov 23, 2015 · Avaya Agent Desktop (AAD) is a Win Forms-based software application that runs on the Windows Operating System. It can operate in one of two Telephone Modes: . In this configuration, there is no separate, physical telephone. …

Prerequisite Avaya Agent for Desktop version 2.0.6.2.3001 or later To select your Jabra device for use with Avaya Agent for Desktop, follow these steps. Go to Avaya Agent Configuration > Audio. In Audio Output / Ringer Output, select your Jabra device from the dropdown. In Audio Advanced Settings > Headset Integration, select Advanced (SDK Native).

The following article describes how to install the Avaya Agent Desktop for Windows using Microsoft Edge web browser on computers running Microsoft Windows 10 and later, installing an prerequisites, and basic functionality of the application.

The Avaya Agent Desktop is used by Contact Center agents to answer phone calls for your assigned Contact Center skillset using a University computer.

Dec 29, 2023 · Avaya Agent desktop solutions enable agents to access comprehensive customer information in real-time. This includes customer history, preferences, and interaction details across multiple channels. Agents can provide more personalized and efficient service with a holistic view of customer data.

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through

In response to the COVID-19 (coronavirus) outbreak, Avaya is preparing a number of special offers for Avaya contact center solutions that empower remote agents. These solutions are designed to help address the health and safety concerns for contact center agents while keeping the business up and running.