Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, …

Learn About Quality Quality Topics A to Z. Explore the concepts, tools, applications, and technical terms that make up the world of quality. For more definitions, browse the online glossary of …

While quality assurance relates to how a process is performed or how a product is made, quality control is more the inspection aspect of quality management. An alternate definition is "the …

American Society for Quality’s (ASQ) Quality Resources is your one-stop online library of information related to quality. Access more than 75 years’ worth of content for all experience …

The seven basic quality tools—also known as the old seven, the first seven, the basic seven, the classic seven, and the seven quality control tools—are simple yet effective and should be …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

ASQ Certifications are designed to help you advance your career, improve your organization, and prepare you to be a more accomplished and effective quality-focused professional. Find out …

Unlock tailored insights and ASQ’s vast content library with Quincy, ASQ’s AI assistant for quality management. Quincy empowers quality excellence by providing solutions for lean, Six Sigma, …

A quality management system (QMS) is a structured framework that defines and documents an organization’s processes, procedures, and responsibilities for achieving quality policies, …

Discuss key quality leaders and examine their principles, methods, and definitions of quality. In addition, describe the components of a quality management system, discern the phases of …