William Arruda covers personal branding, leadership, and careers. Net Promoter Score® is a tool that’s traditionally used to measure a company’s customer loyalty. It’s a two-question survey ...

This is the data from your survey program. Are you gathering Net Promotor Score (NPS), or other data? There is debate on how valuable NPS is, but I contend it has a place in health scores. It is a ...

Google Cloud is introducing new incentives and rebates for partners — along with “net promoter” scores that assess their work with customers — to help improve partners’ profitability and ...