From project scheduling software to project planning apps, stay up to date with the latest in project management tools. Delivered Wednesdays Download our service level agreement template for IS ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Is this really the best approach for service-level agreement credits? Most vendors will limit their maximum exposure on SLA credits to 15% or 20% of fees collected. Some will allow up to 100% ...