One of the best ways to improve client retention is to make use of channels that clients prefer the most. While a greater number of communication channels have evolved these days, a number of ...

In a competitive economy, retaining customers requires creative, personalized strategies. Here’s how small businesses can ...

That will help you improve efficiency in your marketing and support spend, and align your efforts with your main profit drivers. The goal is to consistently achieve iterative improvement by regularly ...

you can’t improve it. Additionally, you need to understand what you measure. Track key metrics like customer retention, churn, and customer engagement. This data will help you identify areas ...

Effective customer retention strategies will be ... Marketers willing to increase their retention efforts are more likely to achieve the net gains they’re after.

That said, a good B2B customer retention plan isn't about being defensive ... solve emerging problems, and increase upselling and cross-selling. In B2B relationships, emotions will always run a little ...

Just about every business owner has heard how increasing their customer retention rate by 5% can subsequently increase their revenue by anywhere from 25% to 95%. Unsurprisingly, customer ...

How can you reward team members for good work, increase employee retention and achieve your operation’s goals? Consider implementing an incentive pay system to reward your farm employees.