Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to customer needs as well as higher quality and personalized ...

Customers want answers to their issues and requests yesterday. So how can you empower your teams to deliver proactive service? Get Customer Operations For Dummies, 2nd ServiceNow Special Edition, your ...

Calling Verizon or many other large American companies most often means spending hours trying to get help from people who ...

“In our race to automate, we have found that shippers still value a personal level of customer service,” Kenney said. “You can eliminate some noise with automation, but it’s a fine line.

The Texas Department of Transportation is transitioning its TxTag billing operations from TTEC to the Harris County Toll Road ...

Artificial intelligence (AI) has become synonymous with technological progress, but in few areas has its impact been as ...

Voice AI is rapidly becoming an integral part of modern business operations and not just another futuristic concept. It's ...

Many companies strive to reduce friction in their customer-service operations, but they aren't always able to provide high-quality assistance or adequately understand what customers need.

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive loyalty.

Sobot's annual customer conference in Singapore saw Co-founder and CEO Yi Xu unveil new 2025 service standards, emphasizing excellent service as a key differentiator in the SaaS industry. Xu ...