How many times will my supplier try to contact me before force-fitting a meter? Your supplier must make at least 10 attempts using different communications channels, such as email, post and phone ...

It said new rules mean there "stronger safeguards" in place governing forced meter installations, which it said "will only take place after repeated attempts to contact the customer and a visit to ...

Energy regulator Ofgem has released a set of new rules governing when energy suppliers can break into someone’s home to fit a pre-payment meter. It is intended to extend extra protections to ...

Even before force-fitting of meters could resume ... your experiences by emailing haveyoursay@bbc.co.uk. Please include a contact number if you are willing to speak to a BBC journalist.

This would break Ofgem new rules on force-fitting prepayment meters ... despite numerous attempts to contact them. “No prepayment meter installation would ever go ahead if any high-risk factors ...

Thousands of energy customers who had prepayment energy meters (PPMs) force-fitted are to receive compensation or have their debts written off, Ofgem has said. The regulator announced that eight ...

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