Screen time not available for 7 days

After using Screen Time with only minor headaches for years, I started having the same problem as everyone else on this thread for all four of my kids around the start of July.

The other good people on this thread started have the same trouble around the same time. It seems like an Apple issue.

Who else has noticed that Apple has gone from being effortless to glitchy over the past 2 years?

I am getting the same issue too. Anyone able to help? iPhone XR iOS 17.5.1

Also getting this, also iPhone XR, also June 28th, iOS 17.5.1

Thanks

I am having the same issues with my child. I’ve been trying to figure out how to correct it for two days now. Extremely frustrating. I’ve tried rebooting their phone and mine, I’ve tried toggling settings, etc. Their phone has not updated screen time settings on my side since Jun 28th. Prior to June 28th it was working fine and I was getting the screen time updates. All of our devices are updated to the latest iOS. Their iPad still shows correctly for me as far as screen time.

Got this issue too on both of my kids screentime accts. , no new phones or phone name changes in household. and started just about same time as original poster.

Not sure if exactly on 6/28 - wasn’t looking in the Sceentime settings until around 7/4.

I tried sever internet suggestions:

• renaming and restarting phones (theirs and mine) = no change
• signing out and back on MY Apple ID = no change and don’t recommend (required reset up of some of kids screentime options)

So, ScreenTime still yelling that the kids phones are broken, but It appears to still be tracking and managing them ok, BUT there are so many freakin’ setting options - not sure I could tell if not.

I like the concept and feature generally but it sure doesn’t seem designed by a parent - at least not one without a comp science degree.

I got the same message. This is becoming very frustrating.

Nope, he is using the same phone he has always used. Both of our phones are updated to the newest update. He has an iPhone 11.

What I am reading in other forums is that if your child changes their phone name (for example, mine added emojis after their name), that causes screen time not to track their phone anymore. If that’s the case, that is crazy!

I am having the same issue with my kids’ iPads but not their iPhones. iPads are all older (9th gen) but their iPhones are all pretty new. All of the same issues described by other users are consistent with the problems we are having. I can’t see up-to-date activity from looking at their screen time on my device, but it is logging everything properly on their individual devices. I haven’t checked when the last updates came in, but something must be screwing up screen time reporting from older devices.

Hopefully Apple is aware this is a REAL problem. The only reason my kids even have devices is because I can trust that screen time is WORKING. Without that confidence, I can think of several devices that wouldn’t have been purchased and won’t be purchased in the future.

lmorris1226 wrote:

I got the same message. This is becoming very frustrating.

Did the family member recently get a new phone? If so, make sure to Factory Reset the old device.

I am also having this issue with my kids iPhones. They are on the most recent version. I receive requests for more time, but on my side it says he’s never picked up his phone today.

I’m looking at him holding his unlocked phone so clearly there is an issue. Apple, can you please help?