Smart Printer App & Scan 17+

Don’t buy. Sneaky in app purchases

So if you buy the printer you have to buy a monthly subscription that will slowly increase until you are not able to print without those purchases. Normally you buy the ink prior to using it which is fair in price depending how much ink you use but again a monthly subscription. The only way to use your printer is if you buy a weekly or annual subscription ranging from $10/week-$70 for a yr. That’s where I am currently and can’t print frm ink already purchased unless I buy another thing. It’s ridiculous how this comp takes advantage of your business. Customer service is not easy to get ahold of and when you finally do, they’re rude l and not helpful unless you give your cc info, then they all of a sudden get helpful. Very disappointed with this buy, would not recommend

Rogue app

I have never learned to use this app. Now, I’m not even sure what it’s purpose is. It keeps on asking me for a printer and when I select the printer - my only printer- the printer appears one moment and then gone the next.

Further, I receive reports of successful printing of imaginary faxes that do not exist to recipients that I have no knowledge of. On other days it tells me that it has unsuccessfully tried to send various faxes even though I have never requested a single fax to be sent. This is not only dysfunctional but confusing and a waste of time. I sincerely worry if this app is not stealing information and sending it to unknown parties. How else would it tell me of multiple pages being sent to an unknown sender when none exist as far as I know and no recipient has ever been selected? In addition, you cannot send in a review unless you select a handle or a name to be used and I have put in the most remote and complicated names time after time after time and they were all taken. Not even the US government has so many names that have already been used. This is ludicrous.

Developer Response ,

Dear, We're sorry for the bug you experienced. Please get the latest app version to fix your issue or drop email to request technical support. Kind regards, Dallas - Customers Support

Terrible software, convoluted, directions are impossible to understand

I have installed and used printers since computers came out. I have never seen such a convoluted and user-unfriendly printer ever. The Smart HP software system is very difficult, and the requirement to use the program to print through its software is so difficult to figure out, and convoluted. The directions are difficult to understand, there is little clarity to what icon or target they are talking about. For example, if you are working in Word, you can no longer use Word’s printer icon; the Smart HP requires you to go through the HP program. The directions say you can printer within the Word app by using the share icon, but there is no share icon on either Word or HP Smart that I can see. If you are wanting to print an email you have just written or received, you can print using the in-app print function, but there is no color, and there is no color on the print preview. I have uses HP printer for decades, but I will not buy another. I may not keep this one either. Worthless.

Developer Response ,

Dear, We're sorry for the bug you experienced. Please get the latest app version to fix your issue or drop email to request technical support. Kind regards, Dallas - Customers Support