My Verizon 4+

I don’t normally write reviews but I had to because I’m amazed how good this app is. I love it because I can manage EVERYTHING on it! On the Verizon app I’m able to check my data usage, temporarily change my payment date with a promise to pay later, change auto pay, shop and buy and upgrade new phones without calling or going to a store (this is huge for me), compare my bills, check for outages, change plan settings, change insurance and phone features, find out exactly what each cell line is being billed for and find ways to lower my bill, and now I get monthly rewards! And Verizon’s reception is way better than other carriers and you can definitely get an affordable plan. There are a few tricks to getting the promise to payment date on the date you want if you need more time wait til the day or two before it’s due it will stretch the possible payment date even further out. Dude I’m so happy, their customer service on chat and by phone is top notch too…definitely a customer for life and the app is perfect.

The data widget is useless. Currently tells me I have 68% remaining. Just got a text saying I have 10% remaining, which makes no sense seeing how I’m on my home WiFi (also Verizon) and have been all day. Opened the app to see if the widget just needed to refresh (which I shouldn’t have to, that’s the whole point of a widget). It didn’t change - still says 68%. I had this issue in the past when I was being charged cellular data while on WiFi. Called customer service and they couldn’t care less and didn’t know what I was talking about. They just told me to turn off cellular data on my phone. I explained that I pay to have cellular when not on WiFi and that I should be able to keep it on without worry of being charged while on WiFi. They didn’t understand. Getting tired to dealing with this and being charged overage when never being off WiFi.

One time my text/email alert said I was over my limit (when I couldn’t have been) so I called and they said they no idea what I was taking about. I wasn’t charged charged so they were correct. I tried explaining that something is wrong with their system and offered to send screenshots of the notifications I received. They didn’t understand what I was trying to say nor did they know what a widget was.

Verizon customer service has always been trash but it has truly found a new bottom.

It has taken me a month to get my service with Verizon figured out and payment lowered to where it was prior to the over heated battery that required me to exchange my iphone for a new one. I spent over a dozen times trying to get on the website, changing passwords, speaking to a dozen chat representatives, and getting absolutely no where. It is sad to see a company change from service oriented to one that can’t even speak to their customer on a phone. The automated system sends you into multiple loops never providing the option to needed to solve the problem. My Verizon is also clumsy and requires its users to have different passwords, that require changing each time you try to log in. My last visit required me to change my password 5 times before getting into my account. Are all your employees so wrapped up in their commissions that they no longer care about the people they are serving? What are the benefits to keep them in chat session for hours, accomplishing little, just to keep them hanging in chat space. I hope you will consider changing your service to put your customers first again. It causes me stress just to hear the word Verizon. I can’t believe that your service costs twice the amount of other companies and my bill continues to increase. There is absolutely no benefits to be a verizon customers any longer.