Resolving a support case in Slack - AWS Support

Resolving a support case in Slack

If you don't need your support case anymore, or you fixed the issue, you can resolve a support case directly in Slack. This also resolves the case in the AWS Support Center Console. After you resolve a case, you can reopen the case later.

To resolve a support case in Slack

  1. In your Slack channel, navigate to the support case. See Searching for support cases in Slack.

  2. Choose See details for the case.

  3. Choose Resolve case.

  4. In the Resolve case dialog box, choose Resolve case. You can reopen a case in the Slack channel or from the Support Center Console.

    Dialog box to resolve support cases in Slack.