7 Day Price Match Claim Form

If you're yet to receive your device, please hold onto the url or screenshot you want to rely on. Your purchase will complete when you've received the device, at which point you can submit a price match claim.

Price matching details

Are you price matching for a mobile handset, tablet or mobile broadband hotspot purchased from Telstra?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy

Are you matching it to an Australian retailer with a physical store?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy

When did you receive the device? Device should've been received within the past 7 days. Format should be dd/mm/yyyy.

Is the advertised device identical to the one you purchased? Device must be the same brand, model, storage and colour.

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy

Have you completed more than 5 price match claims on your account?

Required field.

Sorry, your claim does not meet the 7 Day Price Match Policy

Account number Your account number can be found on the top of your Telstra bill or on your contract. You must have an active post-paid account number. Pre-Paid accounts and account numbers starting with the number ‘5’ are not eligible for 7 Day Price Match. 

Required field. Invalid length. Account number must be 9, 10 or 13 digits long.

Billing Account number (optional)

Invalid field.

Given name/s

Required field. Invalid field.

Family name

Required field. Invalid field.

Preferred contact method Required field. Please make a selection

Phone

Mobile

Mobile number

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

Contact number This must be an Australian phone number.

Required field. Contact number begin with 0 and be 10 digits in length Invalid entry. Contact number begin with 0 and be 10 digits in length

Contact email address

Required field. Invalid entry. Email must be in the format of: user@example.com

Date of birth Please enter date in dd/mm/yyyy

Where did you purchase it from?

Required field.

What is your Device IMEI? Your International Mobile Equipment Identity (IMEI) number can be found on the box your device came in or by dialling *#06# from the mobile device that you are price matching.

Required field. Invalid field.

Device Brand

Required field.

Device Model

Required field. Invalid field.

Device Colour

Required field. Invalid field.

State/Territory

Required field.

Which Telstra store did you purchase your device from?

Required field. Invalid field.

Did you buy it outright or monthly repayment?

Required field.

At which retailer did you find it cheaper? Please indicate the name of the retailer and location.

Required field. Invalid field

What was their advertised price?

Required field. Invalid field.

What proof do you have, URL proof or image proof

Required field.

URL proof Paste the link to the URL for the device advertised at a lower price.

Required field. Invalid field.

Proof of purchase Please upload a proof of purchase price. File must be in: .png, .gif, .jpg, .tif, .pdf, .doc,.docx and smaller than 4mb

File must be in: .png, .gif, .jpg, .tif, .pdf, .doc,.docx and smaller than 4mb

I have read and understood the terms and conditions for 7 Day Price Match Policy